1. About This Privacy Policy

This privacy policy applies when you visit or use our websites, that refer or link to this privacy policy (each, a "Service"). This privacy policy may be supplemented by additional privacy statements, terms or notices provided to you. M1 Law Limited, a company registered in England, registered as a data-controller which is the primary controller of your personal information provided to, or collected by or for the Service. You may choose not to submit the requested information, but that may limit the services that M1 Law is able to provide to you.

2. Information We Collect

We collect information about you in three ways: directly from your input, from third-party sources, and through automated technologies.

2.1 Data You Provide to Us

The types of personal information that we collect directly from you depends on how you interact with us and the Service, which may include:

  • Contact details, such as your name, email address, postal address, social media profile(s), and phone number;
  • Payment information, such as a credit or debit card number;
  • Comments, feedback and other information you provide to us, including search query data and questions or information you send to customer support; and/or
  • If you contact us to enquire about exiting and/or claiming for a timeshare, we may require information about your timeshare/s and/or the bank/financial institution which provided you financing of your timeshare/s.
  • If you are enquiring about a utility, group or any other product claim, we may require information about the companies that provided the product/service.

2.2 Data from Service Use, Including Cookies

The Service may automatically collect information about how you and your device interact with the Service, including:

  • Computer, device and connection information, such as IP address, browser type and version, operating system and other software installed on your device, mobile platform and unique device identifier and other technical identifiers, error reports and performance data;
  • Usage data, such as the features you used, the settings you selected, your URL click stream data, including date and time stamp and referring and exit pages, search terms you used, and pages you visited or searched for on the Service;

We collect this data through our servers and the use of cookies and other technologies. Cookies are small text files that can be read by a web server in the domain that put the cookie on your hard drive. We may use cookies and other technologies to store your preferences and settings, help you with signing in, provide targeted ads and analyse site operations. You can control cookies through your browser’s settings and other tools.

3. How We Use Your Information

Depending on how you interact with us and the Service, we use your personal information to:

  • Provide you the Service;
  • Enhance and improve the Service and our other products, events, and services and to offer you new products, services and benefits;
  • Respond to your requests, inquiries, comments and concerns;
  • Notify you about changes, updates and other announcements related to the Service and our other products and services;
  • Deliver targeted advertisements, promotional messages, notices and other information related to the Service;
  • Identify usage trends and develop data analysis, including for purposes of research, audit, reporting and other business operations, including determining the effectiveness and evaluating our business performance, or in other ways pursuant to a customer agreement; and/or
  • Comply with our legal obligations, resolve disputes, and enforce our agreements.

4. Sharing of Your Information

4.1 Our Company and Service Providers

Dependent upon the Services provided, we share information with:

  • Our affiliates, trading names and divisions within the M1 Law Limited company; and/or
  • Our service providers, suppliers, agents and representatives, including but not limited to, payment processors, customer support, email service providers, event venues and service providers, IT service providers, marketing service providers, research providers, mailing houses and shipping agents;

to process the information as necessary to provide the Service, complete a transaction or fulfil your request or otherwise on our behalf based on our instructions and in compliance with this privacy policy and any other appropriate confidentiality and security measures.

4.2 For Legal Reasons

We also will disclose your personal information if we have a good faith belief that such disclosure is necessary to:

  • meet any applicable law, regulation, legal process or other legal obligation;
  • detect, investigate and help prevent security, fraud or technical issues; and/or
  • protect the rights, property or safety of M1 Law Limited our users, employees or others; and
  • as part of a corporate transaction, such as a transfer of assets to or an acquisition by or merger with another company.

5. Grounds for Processing

When we collect or otherwise process any personal information within the scope of European data protection laws, we do so:

  • where necessary to provide the Service, fulfil a transaction or otherwise perform a contract with you or at your request prior to entering into a contract;
  • where necessary for our compliance with applicable law or other legal obligation;
  • where necessary for the performance of a task carried out in the public interest;
  • where necessary to enable our customers to comply with their legal obligations;
  • where applicable, with your consent; and/or
  • where necessary to operate our business, protect the security of our systems, customers and users, detect or prevent fraud, or fulfil our other legitimate interests as described in sections 2-4 above, except where our interests are overridden by your privacy rights.

Where we rely on your consent to process personal information, you have the right to withdraw your consent at any time, and where we rely on legitimate interests, you may have the right to object to our processing.

6. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfil the transactions you have requested, or for other essential purposes such as complying with our legal obligations, maintaining business and financial records, resolving disputes, maintaining security, detecting and preventing fraud and abuse, and enforcing our agreements.

7. Locations of Processing

Your personal information may be stored and processed in your region or another country where M1 Law Ltd., its affiliates and their service providers maintain servers and facilities. We take steps, including through contracts, intended to ensure that the information continues to be protected wherever it is located in a manner consistent with the standards of protection required under applicable law.

Where personal information is transferred from the European Economic Area (“EEA”) or Switzerland to a country that has not received an adequacy decision by the European Commission, we rely on appropriate safeguards, such as the European Commission-approved Standard Contractual Clauses and the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks, to transfer the data.

8. Data Security

We implement technical and organisational measures to seek to ensure a level of security appropriate to the risk to the personal information we process. These measures are aimed at ensuring the integrity, confidentiality, and availability of personal information.

9. Children’s Privacy

We do not knowingly collect information from children under the age of 18 or target the Service to children under 18.

10. Your Communications Preferences

You can customise and manage your communications preferences by contacting us at privacy@m1-law.com. We reserve the right to notify you of changes or updates to the Service whenever necessary.

11. Your right to access Your Information

You have the right under the European General Data Protection Regulation and the respective local legislation, which implements the GDPR, as may be applicable, to request free of charge:

  • access to your personal information;
  • rectification or erasure of your personal information;
  • restriction of our processing of your personal information, or to object to our processing; and
  • portability of your personal information.

If you wish to exercise these rights, please submit your request in writing via email to privacy@m1-law.com. We will respond to your request consistent with applicable laws. To protect your privacy and security, we may require you to verify your identity.

12. Changes

We will update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. If we make any material changes, we will provide notice through the Service or by other means.

13. How to Complain

M1 Law Limited is registered with the Information Commissioner's Office (ICO) under reference number ZB532223.

If you are not happy with the manner in which you believe we have handled your personal data, you have the right to make a complaint. You can make a complaint directly to us in writing at privacy@m1-law.com.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

You may also lodge a complaint with the data protection authority in the applicable jurisdiction.

14. Contact

If you have any questions, comments, complaints or requests regarding this privacy policy or our processing of your information, please contact us via email to privacy@m1-law.com

Updated 19/08/2024.