Great service, highly recommend. Very professional and gave excellent advice and guidance through the whole process.
Zoe Berry
I had first had dealings with Adriana and M1 a number of years ago and had always been treated well by her and her staff, kept informed, explained the ins and outs of a long running case, including dealing with Financial Services. Finally my claim against Barclays over a timeshare was won and I was compensated very well..
Adriana and her staff were always helpful and polite even on a number of occasions in July 2023 when I contacted them over another query unrelated but with the same helpfulness politeness and friendliness.
Mr Flynn
Client Case Study
Timeshare Resale Claims
If you know what you are getting into, and you still really want to own a timeshare, then buying one on the private resale market can have its advantages. You can avoid the lengthy high-pressure sales meetings and pick up a timeshare for a fraction of the cost than buying from a timeshare developer. But are you still protected by the timeshare regulations if you buy from a reseller?
M1 Law acted for Mr V, who decided to buy week at Paradise Kings Club in Cyprus through the services of a timeshare resale company. At this time, Mr V was not aware of the regulations regarding timeshare resale contracts and followed the instructions to complete his purchase.
Problems arose when he decided to look for a route to exit his contract. He supplied M1 Law with his timeshare documents and we identified problems with the reseller’s contract that made it unlawful. Amongst other irregularities it demanded immediate payment and a further payment within 14 days of the contract and before the timeshare had been transferred.
Under timeshare regulations, a seller (including a reseller) cannot take any payment or advance payment within the 14-day cooling-off period. This is to allow the consumer sufficient time to consider if the purchase they made was the correct decision and give them the opportunity to rescind the contract, if they so choose. Mr. V’s contract did not prevent his right to withdraw from the contract, but by making a payment to the reseller he was already psychologically committed and less likely to withdraw from the contract within the cooling-off period.
As part of our investigations into the claim, we approached the reseller to inform them of the flaws in the contract, however, our claim was disputed.
We issued court proceedings on behalf of our client and ultimately settled the dispute prior to a court hearing.
Client Case Study and Testimonial
Mr Oliver is a warm-hearted, retired dairy farmer from Cornwall who is heavily involved in volunteer work with the local church to help the needy.
He plays a major role in the management of funding for several food banks that also provide assistance to the homeless to improve their living circumstances. This role is very important to him and many other people who rely on him.
Mr Oliver’s late wife purchased a timeshare interest in Malta, for the primary interest of giving older people the opportunity to go away on holiday.
Mr Oliver’s late wife purchased a timeshare interest in Malta, for the primary interest of giving older people the opportunity to go away on holiday. After attending a presentation for timeshare she was convinced that as well as providing holidays for the elderly, she could make a substantial sum of money at the same time.
In order to buy the timeshare, she was encouraged to take out a loan, which unknown to the Olivers at that time, was brokered through an unauthorised entity.
She was not alone.
The Olivers were amongst hundreds of others who were assured by the sales representatives that the loan taken out from Barclays Partner Finance would be paid back within two years from the date of the purchase.
This was because the timeshare interest would appreciate in value and would be sold by them on her behalf in two years time which would make a profit for the Olivers of between 15-20%.
As two years passed and there was no sign of the promised sale, Mrs Oliver continued to honour the loan repayments.
After she unfortunately passed on, Mr Oliver was unable to continue to pay the expenses of the timeshare loan and expensive maintenance fees and was eventually referred to M1 Law Partner, Adriana Stoyanova to process a claim on his behalf.
Although the process was lengthy, and involved court action at the Royal Courts of Justice where a case was held on behalf of a large group of claimants in a group action, Mr Oliver was thankful to have been paid back the full loan amount, plus interest.
“As far as I’m concerned Adriana has done me a great favour with the work she did. She did her best all down the line. I got on fine with her and in the end, she came through. I was thrilled, it was such a weight off my mind.”